Uber ratings aren’t only important for drivers to determine if they can continue using the ride-hailing service.
Riders with low ratings could soon be banned from using the ride-hailing service, Uber announced in a blog post Tuesday, which outlines refreshed guidelines.
“Riders may lose access to Uber if they develop a significantly below average rating,” said Kate Parker, Uber’s head of safety brand and initiatives, in the post. “Riders will receive tips on how to improve their ratings, such as encouraging polite behavior, avoiding leaving trash in the vehicle and avoiding requests for drivers to exceed the speed limit.”
He also said, riders will have several opportunities to improve their rating before losing complete access to the service.
Not many riders are expected to see their accounts deactivated, Parker said, noting drivers have long been expected to meet a minimum rating threshold, which can vary from city to city.
“Respect is a two-way street, and so is accountability,” Parker said. “While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.”
Riders will also have to confirm they understand the updated community guidelines or they risk losing access.
According to Uber, a rider needs to take five trips before getting a rider rating. To see your ratings, open the app and touch the menu option. Your rider rating is the number displayed under your name, Uber explains on its website.
“The rating system works to make sure that the most respectful riders and drivers are using Uber,” the website explains. “Ratings are always reported as averages, and neither riders nor drivers will see the individual rating left for a particular trip.”
Uber also recently launched a new ‘Quiet Mode’ option for premium Uber riders to allow them to specify what level of conversation they’d like with their drivers during their rides. The options on the app are “quiet preferred” or “happy to chat.”